About us

Frequence plus servicesLEARN MORE ABOUT TEAM TRACKERS

History

Team Trackers is a leading provider of end-to-end customer service management solutions for the airlines and travel industry. Our pan-European team combines the right people, processes and technologies to transform customer care into an engine for profit growth as well as a means of differentiating goods and services offerings in increasingly competitive markets. From first contact through to final response, we can help you gain maximum efficiency and competitive advantage by professionally handling yours cutomers' concerns and turning their problems into opportunities for you.

Team Trackers Mission

    • Maximize Customer Value, Loyalty, Revenue and Profitability.

Facts and Figures:

• 24 hour contact centers based in Prague and Madrid
• 300 multilingual employees dedicated to the airline and travel industry
• Airlines best practices
• 14 languages (Bulgarian, Czech, English, French, German, Hungarian, Italian, Polish, Portuguese,
Romanian, Russian, Serbian, Slovak, Spanish)
• 1 500 000 calls and 600 000 claims (including 120 000 compensations) handled annually
• ISO 9001:2000 certified