Airlines Proactive Baggage Incident Management
According to a recent study by the US Department of Transportation, passengers
complain twice as often about baggage-related incidents and claims than
about fares, flight cancellations, or flight delays.
The loss, delay, or damage to personal effects or important business documents,
" entrusted " to the care of your airline, has a major impact
on the customer's perception of your airline and its people. Perceived
inadequacies in the process for baggage recovery repair or compensation
leave an impression that the airline " Just Doesn't Care ".
As a response, Team Trackers has developed a fully scalable, end-to-end
proactive baggage incident management service, focussing on the customer,
and hence increasing loyalty and reducing claims.
Providing this service to major European Airlines, our professionals have
built a solid experience in the entire cycle of baggage incidents, and
can offer expertise and a global solution from the first call to the passenger
final compensation. .
Team Trackers offers airlines the possibility of outsourcing the baggage incident management cycle to a specialist professional, providing a tailor made, uniform service throughout the world, with a high level of quality , even during peak periods.