People

people..Excellent people are critical to delivery of excellent service

Staff selection and development at Team Trackers follows rigorous procedures to ensure that customer issues are handled by well/trained, expert, and service-oriented agents who take appropriate and timely action to meet the customer's needs.

Our objective is to convert a "negative" experience into a positive perception of your ability to solve your customer's request.



Agents profile

  • Good overall culture, with fluency in their service languages (written and oral)... many are university graduates
  • Bilingual or trilingual, with a pleasant telephone manner
  • Previous professional service experience
  • Good sense of contact and resistance to stress
  • Familiarity and comfort with systems

Plus for Supervisors

  • Good experience of remote customer servicing
  • Effective Team Leadership competencies

Plus for Centre Manager

  • Graduate education level
  • Good commercial, operational and technological skills