Process
The implementation of large scale projects with international companies has enabled us to acquire a solid experience in the understanding and application of key processes, and to benefit from the best market practices.
What are our processes?
Team Trackers provides a multi-channel (call, fax, postal mail, electronic mail) contact center, supported by state-of-the-art customer contact tracking systems, offering both front and back office services to meet your need.
Incoming channel management process
Identification and qualification of the customer before providing him with information and updating his record.
Outgoing channel management process
Inform the customer, proactively, about his case and request of information to enrich the customer's file.
VIP services process
Exclusive, differentiated services for your important and loyal customers.
Claims processing, preparation
- Reception, validation and analysis of claims.
- Collection and assembly of documents to support and evaluate claims (capture and scanning etc.).
Assistance services process
Control and monitoring of local provider network (Local repair, replacement of goods, cash advances, advice, etc.).
Claims compensation process
Evaluate final compensation claims and inform th e customer. Fund transfer to the customer's account and reconciliation of responsibility (Insurance claims, etc.).
Our main processes are fully adaptable to fit your objectives and are published in a book of procedures to formalize and define the level of service to be set up.