Technology

Customers expect a high-quality, personalized service, as well as continuity between interactions, whichever channels of communication they choose.

Multi-channel communication enables these expectations to be met. Channels include interactive web-based applications, postal mail, electronic mail, fixed phone communications, fax and SMS messages.

Team trackers designed and operates two state-of-the-art contact centers in Prague and Madrid open 24 hours, 365 days per year. The complementarity of these two sites provides a high level quality multilingual service (6 main European languages plus other language possibilities), site overflow management and workload balancing for better and robust management of peaks and troughs.

In addition, our Virtual Private Network provide wide geographical coverage and low cost call routing.

Contact center service